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Reteq Pty Ltd - Warranty

Reteq Warranty

Our products are second hand, but are sold with a 30 day return to base warranty unless specified otherwise.

Warranty Exclusions:

  • Laptop batteries are bench tested and hold charge; however, they are sold as-is
  • Printers are tested, supplied with a test print; however, they are sold as-is

You will be required to have the following information before we issue a Return Number.

  • Order number
  • Item SERIAL number
  • Item Type
  • Contact name
  • Phone number
  • Description of the hardware fault

When the proceeding web form is completed in full we will issue a RETURN Number.


Items are to be packaged, boxed and addressed to:

Warranty Dept: 142 - 144 Williams Road, Dandenong South Vic 3175

The return number must be clearly marked on the outside of the carton. Return numbers are valid for 14 days only.


Items returned as faulty but after testing are deemed not faulty or the issue is software related, the customer is liable for all freight and handling charges and may also incur a service charge.


By Proceeding to the warranty form I confirm I have read / accept the terms & conditions listed above

Proceed to warranty web form...